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TICKET POLICIES

TICKET PICK UP POLICY

All tickets sold through ArtCenter.org will be held at the California Center for the Arts, Escondido Box Office, and we request that you pick them up at least 30 minutes before curtain. The Box Office will open 1 hour prior to curtain for every performance.

 

Tickets purchased through CCAE Theatricals directly through our website www.Theatricals.org can either be printed at home or scanned at the door directly from your phone. CCAE Theatricals box office staff will be present one hour prior to each performance to assist with any ticketing issues. 

ARE THERE FEES ON TOP OF THE TICKET PRICE?

A flat $3.00 fee will be added to the cost of each ticket.

This fee helps to cover the operational costs associated with our ticketing and box office services. 

EXCHANGES, CANCELLATIONS & REFUND POLICY

All sales are final. CCAE Theatricals tickets are non-refundable. If you’re unable to attend your performance date, you may return your tickets to the company as a tax-deductible donation or receive credit toward a future ticket order purchase to a CCAE Theatricals production.

 

Tickets purchased through the California Center for the Arts, Escondido box office or on ArtCenter.org are subject to the policies of CCAEF. We ask that you please notify the Box Office associated with your point of sale at least 24 hours prior to your originally scheduled reservation if you intend to donate your tickets for tax credit or box office credit. 

 

No exchanges or cancellations are permitted for group orders, aside from additions/deductions within a group that maintains a size of 10 or more guests.

WAIT LIST POLICY

When necessary, wait lists begin 1 hour prior to curtain. Interested patrons must arrive in person to join the wait list. If any seats become available, they will be sold to those on the wait list in the order in which they signed up. Tickets will be sold at full price - no discounts are accepted for the waitlist.

RUSH TICKET POLICY

Based on availability, $20 rush tickets are available 1 hour prior to curtain at the California Center for the Arts, Escondido Box Office. Please bring your valid Student or Educator ID to purchase. Tickets may be purchased with cash or credit. Limit 2 tickets per person.

FREQUENTLY ASKED QUESTIONS

WHAT IS THE GROUP DISCOUNT ON TICKETS?

Save 10 – 20% on single ticket prices when you bring a group of ten or more.

HOW DO I MAKE A RESERVATION? 

To purchase Group Tickets to a CCAE Theatricals show, please call (619) 363-5330 and ask for Group Sales, or visit the website and email your group order form. If you have any questions, please email boxoffice@theatricals.org and we'll respond to you as soon as possible. 

HOW DO I PAY?

We accept all major credit cards on our website and over the phone and one of our representatives will process your order in real time.

You will be emailed a confirmation for your order after the payment is processed.

HOW DO I GET THE TICKETS?

All tickets sold through www.artcenter.org will be held at the California Center for the Arts, Escondido Box Office, and we request that you pick them up at least 30 minutes before curtain. The Box Office will open 1 hour prior to curtain for every performance.

 

Tickets purchased through CCAE Theatricals directly through our website www.Theatricals.org can either be printed at home or scanned at the door directly from your phone. CCAE Theatricals box office staff will be present one hour prior to each performance to assist with any ticketing issues. 

WHAT IF I NEED TO CHANGE THE NUMBER OF SEATS IN MY GROUP RESERVATION? 

You are welcome to add (depending upon availability) or subtract seats at any time up until one week before the performance. As long as the group count remains at 10 or above, the discounted rate is still valid. Less than one week prior to the performance date, we cannot subtract seats, but we can add seats at the same rate (subject to availability). Payment for additional seats is due at the time of reservation.

 

WHAT IF I NEED TO CANCEL MY GROUP RESERVATION? 

All group sales are final. There are no refunds or exchanges.

 

CAN I HOST A PRE OR POST SHOW RECEPTION? 

Sure! We are happy to help you plan your pre- or post-show reception. Additional fees may apply.

For more information, contact CCAE Theatricals at (442) 304-0500 or email info@theatricals.org

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